Privacy notice

Who we are

chongqing-travel.com is operated by Walling Tech Limited (重庆沃林智旅科技有限公司). We publish travel information and, if you agree, pass requests to licensed providers. This notice explains how we handle personal information sent through our planning, waitlist and partner forms.

Contact us about privacy at hao@wallingtech.cn.

What we collect

When you send a request we collect your name, email address, preferred messaging app and ID, your trip details (dates, party size, services and preferences) and anything you write in the message box. Your country or region is optional.

For medical travel logistics we collect only the logistics you need, never your condition or treatment. Because the request itself may reveal health-related information, we ask for your separate consent.

We also record the page you sent the request from and any campaign tags in the link that brought you to the site (such as utm parameters or advertising click IDs). This tells us which guides and channels help travelers.

We don't ask for passport numbers or payment details, and you should not send them through our forms.

Our planning form keeps your unsent answers, including your name and email address if you typed them, in this browser tab (session storage) so a reload doesn't lose them. They are deleted when you send the request, choose “Clear form” or close the tab. A browser that reopens closed tabs may bring them back, so on a shared device choose “Clear form” before you leave. Your consent choices are never kept, and nothing you typed reaches us unless you send the request. The visit statistics below count form steps, the service chosen and which part of a form had an error as daily totals, never your answers. The same tab also keeps a note of the first page you opened on this site, when you opened it, the website that linked to it and any campaign tags in that link; this note reaches us only as part of a request. The travelogue form keeps your unsent title, trip details, story and display name in this tab in the same way, until you send it or close the tab; your email address and consent choices are not kept. The itinerary planner keeps your saved plan on this device until you clear it.

Visit statistics

To learn which guides and planning links help travelers, we count a few things as daily totals: page views, whether the first section of a guide came into view, clicks on planning links and on some site features (such as opening the trip assistant), form steps, including which part of a form had an error, and the result of each request sent through a form (for example, received, or not accepted because a field needed fixing). The totals are grouped by these labels and no others: page type, language, screen size (mobile or desktop), service, where on the page a planning link sat, which site feature was clicked, which part of a form had an error, the result of a sent request, and the kind of link that brought you here, such as a search engine or, within this site, the type of page you came from. The totals hold no IP address, browser details, cookie or identifier, and we use no third-party analytics. To leave out automated traffic, the browser name your device sends is checked when a count arrives and is not saved with these totals. If you send a request, we also record which planning link took you to the form.

How we use it

We use your details to answer your request, introduce the licensed local partner that would arrange it, pass your request to that partner if you agree, follow up on your trip, prevent abuse of our forms and understand which channels bring requests. We don't sell personal information or use it for unrelated marketing.

Who we share it with

Where a service is arranged by a licensed local partner that is not named on its page, we share nothing from your request with that partner until you agree. Our reply gives you the partner's name, licence and contact details, says which of your details it would receive, why and how it would use them, and asks for your separate consent first.

We also use service providers that host our website and internal tools. They process information only on our instructions.

Where it is processed

Request records are stored on servers in Singapore. Our team and the providers are in mainland China, so your information is also processed there when we handle your request and pass it to a provider.

How long we keep it

We keep request records for up to 24 months after our last contact with you, unless a booking requires longer retention for accounting or legal reasons. Waitlist requests are deleted if the service does not open within that period.

Your choices and rights

You can ask to access, correct or delete your information, or withdraw your consent, by writing to hao@wallingtech.cn with your request reference. Withdrawing consent doesn't affect processing that already happened.

Requests should be sent by adults. For children we collect only the number traveling, unless you choose to tell us more.

Security

Requests are stored with restricted access and sent over encrypted connections. No system is perfectly secure, so please share only what is needed for your trip.

Changes

We'll update this notice when our practices change and show the new date at the top.